Frequently Asked Questions
Have additional
questions? Search our
Knowledge Base or contact us directly.
What if we already
have a website and it is hosted elsewhere?
Chances are you probably already
have a website hosted somewhere. Event Intelligence tools were designed
with that in mind. You do not host your main website with us. Our tools
integrate into your already existing site with very little effort. No
software to install or configure on your website. Just create a simple
hyperlink and you're in business. If you do not have a website, you
can still use our tools in "stand-alone" mode.
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Do we have to host
our website with you?
Absolutely not. As explained in the
previous question (above), Event Intelligence tools seamlessly add on
to your existing business website. You need not change anything with
your current website or hosting. You do not even need a "dot-com" website
to use our services. Event Intelligence works with ANY existing website.
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What if our website
is designed or maintained by a webmaster?
Let us stress that Event
Intelligence web tools are simple and easy-to-use for you to setup and
maintain. It's all done through a graphical control panel and no HTML
or programming experience is required. Our "getting started" tutorial
walks you through everything step by step. Just forward the email you
receive upon signup to your webmaster. If there are any questions, your
webmaster is welcome to contact us directly.
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What if I don't
want or don't need all of the tools you offer?
Everything is completely optional.
Use only what you want or need. Each tool has its own unique URL (i.e. www.yourcompany.eventintelligence.com/planning) and is completely independent
of the others. However, when used together they do integrate nicely.
But it's your choice. All tools are included with our standard suite
at no additional charge. The price remains the same whether you need
one or all of the tools.
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What if I'm already
using software to run my business?
Event Intelligence seamlessly integrates
with your existing platform for running your business. It's like a completely
paperless solution integrated with your existing business model. Whether
you use an off-the-shelf business management program, a web-based solution,
QuickBooks, Outlook, or paper & pencil, no changes are necessary to
the way you currently run your business.
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How much does this
service cost?
Many prospective subscribers "guesstimate"
that Event Intelligence services could cost up to a few thousand dollars
per year. While subscribers using our system agree that it's truly priceless,
you'll find the cost to be less than what you could make in one hour
of overtime at one event. By spreading the system costs (development,
high-speed network, servers, licensing, software, maintenance, support,
etc.) out among thousands of users, we're able to keep the cost to a
minimum and within even the tightest of budgets. Please visit the
Sign Up
page for full details.
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Can I use my own
contract for the booking system?
Yes. What you will do is "copy & paste"
the text of your personal contract into our system. Then the booking
system will create a custom contract using your logo (if you've specified
one), the event details, and the text of your contract. The contract
will be displayed on-screen for the customer to print, sign, and fax
and/or mail back to you. As always, the event details get emailed to
you for your reference. You can even name the document according to
your preference, i.e. "Contract" or "Agreement", and change terminology
such as "Deposit" or "Retainer".
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Is my business
and customer information kept private and secure?
We take privacy and security very seriously.
Your data is 100% secure at all times. Your password-protected information
can only be seen by you, period. Nobody else will ever have access to
your customer information. Contact forms get emailed strictly to you.
Not even we have access to this information. Never is any information
distributed to a 3rd party. For your protection and to advert disaster,
regularly scheduled off-site backups are performed, including your client
data.
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How reliable
is your service and your company?
Intelligence, Inc. is a rock-solid
company with an impeccable reputation. We operate out of corporate offices
in Chicago, US. We offer 24/7 support with exceptional response times
and boast 99.9% uptime stability. The website tools were first developed
back in 1998 and since the inception of Event Intelligence, we've attended
many major trade shows. You may have also read about us in major trade
magazines. In short, we're here to stay.
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How do I integrate
my website with the Event Intelligence tools?
When you sign up with Event Intelligence, we'll give you
unique URLs for each of your tools. For example, your planning form
URL will be www.yourcompany.eventintelligence.com/planning and all you
will have to do is create a simple hyperlink to this URL from your
main website. Event Intelligence tools are custom tailored to match
your existing website so your customers will never know your
interactive tools are hosted on our servers. All the HTML code is
provided for you and some tools can even integrate onto your
existing web pages. Read How It Works for full details.
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What if I need
an additional feature that's not available?
Event Intelligence is the result of
years of research and improvement. A group of event professionals worked
with clients on a regular basis, asking them what features would make
the system most useful to them. The result is the latest version of
Event Intelligence.... packed with features requested by the clients
themselves. We offer you free upgrades and access to any new features
as they become available. We welcome your suggestions and ideas and
implement new features regularly.
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Can you design
and/or host my main website?
We just offer tools to add on to
your existing website. However, because we provide you with your own
unique URL, www.yourcompany.eventintelligence.com, you can easily use our
services even if you don't have a website. We call this using the
tools in "stand alone" mode. If you are interested in setting up a website
for your business, please feel free to contact us for helpful resources and
recommendations of hosting and design companies.
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Do you
offer any administration tools to help run my business?
Event Intelligence will provide
simple yet powerful functionality to help you keep track leads &
bookings, manage event information, and monitor client progress
online. It will also send client and event data to your
calendar/scheduling program of choice, such as Microsoft Outlook and
Palm (PDA). If you are looking for additional functionality beyond
these capabilities, Event Intelligence will work in harmony with any
existing system or software for managing your business.
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Can I use your system
if I am not locate in the US?
Event Intelligence services
businesses in over a dozen countries worldwide, including Canada, United
Kingdom, Australia, Ireland, and New Zealand, to name a few.
When you are located outside the US, you can change the currency
from the dollar ($) to the EURO (€) or Pound (£). The date format
can be reversed from MM-DD-YYYY to DD-MM-YYYY. You can even change
the address terminology to reflect your local standards. The system is also set up to accommodate
special service or VAT taxes. Event Intelligence is designed specifically to work in any country
worldwide.
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What types of business
can use your service?
There are no restrictions as to the
types of businesses that can use Event Intelligence. There are many types
of companies using our services including DJs & disc jockeys, KJs &
karaoke jocks, VJs & video jocks, bands,
musicians, singers, videographers, photographers, limousines & limo
services, caterers, banquet halls, wedding & event planners, bartending
services, florists, officiants, churches,
recreational services, motivational speakers, radio stations, nightclubs
& bars, roller-skating rinks, party rentals, sound & lighting rentals, dancers, entertainers
(comedians, clowns, magicians, hypnotists, game shows, casino games,
look-a-likes, caricaturists, psychics, jugglers, puppeteers, ventriloquists),
and other professional services. No matter what type of business you
operate, you can benefit greatly from having engaging, interactive content
on your website. DJ Intelligence
is available for music related businesses.
Event Intelligence is
available for all other professional service providers.
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How do I upload
my music list?
Our interactive web application uploads
a standard text file directly from your PC. We have easy-to-follow tutorials
that will show you how to export your music list to a text file from
popular programs such as Excel®, Works®, Access®, and many others. Essentially
any spreadsheet or database program will allow you to export a text
file. Event Intelligence is also integrated with
Music Magic,
VisiTrax,
Music
Database 2000, CD
Trustee,
CD
Czar,
Collectorz.com,
Music Label 2003,
and
CATraxx music cataloging software.
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What if I don't
have my entire song list on the computer?
If you don't have your music list
in a computer file you can still use this service. Use our built-in default database
of over 70,000 songs in all musical genres. It is updated weekly
with the latest chart-topping hits. The default database is a good option
while you're working on getting your list computerized. However, if
you have no intentions of ever computerizing your music list, you can
always use our default database.
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What are the advanced
search filters and criteria?
We give optional filter fields in your
database. This means you can classify your music library to be searched
and filtered by criteria such as genre, decade, year, tempo, BPM, style,
event, function, mood, date, charts, ranking, and more. You can put
whatever you want in these fields and they will automatically appear
on your search page as optional filters. The default music database
contains a year filter.
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Can't I just design
something like this on my own?
Driven by thousands of lines of
code, Windows IIS servers, high-speed internet lines, SQL servers, and
thousands of dollars in licensed software, it's a very complex and intricate
system. Our servers are kept in our own leased facility and we have
all the necessary tools to do the job right. In addition, we have a
team of very talented developers and programmers that keep it running.
Why spend thousands of dollars to have someone develop it for you or
spend thousands of hours doing it on your own, when we've already done
all the work and are offering it to you for a tiny fraction of the cost
and effort.
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Have
additional questions? Search our
Knowledge Base or contact us directly.
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